Jincom has been instrumental in the progress we made at Holcim in HSE in the last 5 years. This award is very much deserved! Well done team.
On Jincom’s Award of Excellence from ICMA for its Critical Controls for Holcim.
Joe Soap
Chief Sustainability & Innovation Officer
Holcim
Background
Holcim is a global leader in building materials and solutions. It employs 70,000 people at 2,300 sites in 60 countries. A key goal of its Ambition “0” strategy is to eliminate on-site fatalities.
Ambition "0"
Holcim adopted a new HSE operating model based on the following:
- Continuous Improvement: Simplify, streamline and embed HSE processes into operations
- Critical Risk Management: Eliminate on-site fatalities and control critical environmental risks
- Engagement: Empower all workers and drive quality time in the field
Problem
Holcim faced two key challenges when communicating its critical HSE information:
- Critical safety information is often complex and text-heavy making it difficult to communicate, understand and implement.
- A large, diverse workforce presents language and literacy barriers.
The communication would go to the country lead and then the plant and by the time it reached the worker… Not only is the message distorted, you have no clue how it was passed on.
Holcim key challenge explained at HSE Insight Summit in 2018
Joe Soap
Chief Sustainability & Innovation Officer
Holcim
Solutions
Visual HSE Management System
Visual Standard
AVisual Standard is a technical standard with the key elements simplified and visualised. For Holcim, Visual standard booklets were produced for the following topics:, Confined Spaces, Energy Isolation, Machine Guarding, Electrical Safety, Hot Work, Lifting and Supporting Loads, Scaffolding: Erection and Inspection, Working at Height, Mobile Equipment and Railway Safety.
Toolbox Talk
A Toolbox Talk uses visuals to help supervisors explain risks and critical controls to their teams before they perform specific tasks. For the Holcim campaign, Toolbox Talks were produced for the 10 topics.
Key Message Poster
A Key Message Poster highlights the key messages around a topic - they contain no words. They can be printed and displayed on site for easy and accessible reminders about the main risks. For the Holcim campaign, Key Message Posters were produced for the 10 topics.
Translations
Our specialist HSE translators translated the simplified and visualised tools to facilitate greater understanding and implementation for multilingual workforces and regional operations.
Critical Risk Management
Jincom developed 35 highly-visual Critical Control posters based on 8 high-risk events.
The 8 high-risk events, identified in a bowtie risk analysis, are: Structural Collapse; Fall from Height; Hot Meal Contact; Liquid Fuel Fire; Material Engulfment; Mobile Equipment; Contact Moving Machinery and Coal Mill Explosion.
Critical Controls
- MAIN TOPIC
- SPECIFIC CONTROL AREA
- SUMMARISED MESSAGE
- SIMPLIFIED CONTROLS USING MINIMAL WORDS
- ENGAGING TECHNICAL ILLUSTRATIONS
- STRUCTURED CONTENT TO IMPROVE DIGESTION
A Critical Control is a visualised guide typically covering a specific on-site risk, for line managers, supervisors and operators to ensure all controls are in place to prevent an unwanted event.
For each Critical Control topic, a summary combined controls poster and three to five individual control posters were developed. Each Critical Control poster uses highly visual design elements for clear and effective communication.
Implementation
Simplified and visualised Standards,
Toolbox Talks and Key Message Posters helped Holcim to ‘talk to its target audience’.
The Critical Control Management program was rolled out globally via Holcim’s ‘Boots on the Ground’ app.
Critical safety information is more engaging and easier to implement. Workers at every level are empowered and encouraged to take ownership of control measures.
QR codes on posters located at the point of risk allows employees to quickly access the required critical control information.
Results achieved:
As part of Ambition “0” Continuous Improvement, the set of 10 safety standards converted into Visual Standards, Toolbox Talks and Key Message Posters helped Holcim to achieve a 76% reduction in fatalities.
Results: Critical Controls campaign
Initial results were as follows:
5,800+ workers trained
600+ sites using the tools
15,000+ critical control verifications tools
In 2021, the following results were achieved:
Reduced Lost Time Incident Frequency Rate (LTIFR)
(a reduction of 20% from 2020)
98% of sites reported zero Lost Time Incidents
Find out more
Interested in finding out how we can assist your company to achieve their safety goals? Book a demo with us below:
